Shipping
U.S. Domestic Shipping
All U.S. states including Alaska, Hawaii and APO/FPO/DPO addresses, American Samoa, Guam, Puerto Rico & U.S. Virgin Islands.
Standard U.S. Shipping Rates
Orders over $50* Free via USPS
Orders under $50* Flat rate of $6.95 via USPS
*After discounts, excl. taxes or gift cards
Free local curbside pickup is available at Ohlolly Warehouse as following:
Address: 381 Van Ness Ave., Ste 1502, Torrance, CA 90501
Hours: 1 PM - 5 PM, Monday thru Friday except holidays
Please bring your order confirmation & valid photo ID to pickup within three (3) days of the ready for pickup notification. If you need more time to pick up, please email us at hello@ohlolly.com to extend the time by 2 days.
Expedited U.S. Shipping via UPS is available at checkout.
Shipping fee is calculated based on weight and destination.
Orders received by 11 AM Pacific Time Mon-Fri will be shipped on the same day.
Others will be shipped the next business day.
International Shipping
We're pleased to offer international shipping via BorderGuru. International shipping and import fees including customs duties, taxes and fees are calculated at check-out. Depending on destination, transit time can take from 4 to 12 business days. Please note we do not accept returns on international orders.
All products are shipped directly from Los Angeles, CA. Orders placed before 3 pm PST/PDT will be processed and shipped by the next business day. Orders placed on Fridays and over the weekend will be processed and shipped by the following Monday. Shipping confirmation email along with tracking information will be sent when your order is processed.
Please note we are not responsible for lost or stolen packages, or returned or delayed packages by the postal service.
Returns
Returns of full-price merchandise must be made within 30 days of your order delivery date. Returned products must be new, unopened and in original condition. Any open items are not eligible for refund. Please email us at hello@ohlolly.com with your order number and the product(s) you’d like to return for shipping instructions. Items returned without a Return Authorization Number are not eligible for refund.
All Sale items, Special Discount Offers and purchases made during Special Sales Events (including free shipping, gift with purchase, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Within 7 days of our receiving your return, your refund will be processed after an inspection and a credit will be automatically applied to your credit card or original method of payment. Your refund will include the cost of the item, plus any applicable sales tax. Depending on your credit card company, it may take an additional 3-7 business days for the refund credit to post to your account.
Please note return shipping fees are the responsibility of the purchaser and the original shipping fees paid are non-refundable. Also, refused shipments will not be refunded.
If your order qualified for free shipping, and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs that were waived by the free shipping policy.
In the case of items damaged during shipping, please SAVE THE PACKAGE & PACKING MATERIALS and email us immediately at hello@ohlolly.com.
Thank you!
Updated July 2022